At stylishmoon we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help.
Eligibility for Refunds**
- Items must be returned within 30 days of receiving your order.
- To be eligible for a refund, your item must:
- Be unused and in the same condition as received.
- Include original packaging, tags, and labels.
- Certain items, such as undergarments or final sale products, are non-refundable.
Submit a Return Request:
- Contact us at info@stylishmoon.comor through our website Provide your order number and reason for return.
- Ship the Item:
- Once your return is approved, you will receive a return shipping label.
- Pack the item securely and drop it off at your nearest shipping location.
Refund Details**
- Refunds will be processed to your original payment method within 5-10 business days after we receive and inspect the returned item.
- The original shipping cost is non-refundable unless the return is due to a mistake on our end (e.g., wrong or defective item).
- If the item shows signs of wear, damage, or missing parts not due to our error, a partial refund may be issued.
Exchanges**
- We currently do not process direct exchanges. Please place a new order for the desired item and return the original for a refund.
International Returns (Canada)**
- Customers in Canada are responsible for return shipping costs.
- Duties and taxes paid during the original purchase are non-refundable.
Contact Us**
If you have any questions about our refund policy, please contact us at:
**Email:info@stylishmoon.com
**Phone:13476986704
We value your business and are committed to ensuring your shopping experience is a positive one!
